9/10/2025
Operating models that scale: roles, rituals, and real accountability
Design principles for operating models that don't collapse under growth.
operating modelexecutionorganization
Design the roles, then the org chart
Define outcomes, decisions, and interfaces before titles. Roles should clarify ownership, reduce handoffs, and simplify decisions.
Rituals create visibility
Weekly operating rhythms with explicit inputs/outputs expose reality fast—KPIs, blockers, and next actions owned by names, not teams.
Accountability is a system
Tie goals to leading indicators and make progress visible. Owners, deadlines, and review cadences keep the model tight as you scale.